Creating a network of authentic relationships to best serve patients

A patient might be in touch with the physician, the physician’s office, and the pharmacy. But, behind the scenes, our key account managers are working to ensure the patient-serving process runs smoothly. For Taylor Lenz, key account manager in Las Vegas, Nevada, that means creating authentic relationships with providers and pharmacies to provide innovative solutions.

“At the end of the day, our work is all about best serving patients,” Taylor said. “In
Vegas, the physicians treat a lot of casino workers. If they get an infection, their top concern is getting back to work. They don’t want to get a peripherally inserted central catheter (PICC line), so if oral medication can work for them, that’s the option they want. That way they can keep getting their paycheck, their health insurance from their job, the things they need to support their families.”

One of our oral medications is fulfilled by specialty pharmacies who provide the option for home-delivery and tend to cater to the patient’s needs more than a traditional pharmacy.